With the Grain

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At With the Grain, we build our pieces to last — and we treat your privacy with the same care and respect. This policy explains how we collect, use, and protect your information when you visit our site, place an order, or interact with us. We believe transparency is as important in business as it is in craft.  

 

The Information We Collect  
When you connect with us, we may collect:  
Personal details such as your name, email address, phone number, and billing/shipping address so we can complete your orders.  
Payment information, which is securely handled by trusted third-party processors. We never store your full card details.  
Technical information, such as browser type, IP address, and cookies, which help us understand how our website is used so we can                improve it.  

 

How We Use Your Information  
We use your information to:  
Craft a smooth shopping experience and deliver your orders safely.  
Stay in touch about your purchase or answer any questions you may have.  
Share updates, stories, or offers — but only if you’ve chosen to hear from us.  
Learn how visitors use our site so we can keep shaping it to serve you better.  

 

Sharing of Information  
We keep your information as carefully as we handle rare woods. We never sell or trade it. The only times we share are:  
With trusted partners who help us process payments, ship your orders, or maintain our website.  
If the law requires us to do so.  

 

Protecting Your Data  
We take precautions to protect your information from loss, misuse, or unauthorized access. While no online system is unbreakable, we treat your data with the same respect we give to the materials.

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Your Rights & Choices  
You can unsubscribe from marketing emails at any time.  
You can disable cookies in your browser if you prefer.  
You can request to view, update, or delete your information by reaching out to us directly.  

 

Children’s Privacy  
Our work and website are designed for adults. We do not knowingly collect information from children under 13.  

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Our Commitment to Sustainability  
Just as we protect your privacy, we also protect the earth we draw from. We use responsibly sourced woods, reclaimed materials, and natural elements with preservation in mind. By purchasing from us, you support a cycle of craft that values sustainability, heritage, and thoughtful use of resources.

 

Updates to This Policy  
As our craft and company evolve, this policy may be updated. Any changes will be posted here with a new effective date.  

Questions?  
We welcome them. Reach out at:  
With the Grain   
withthegrain.lc@gmail.com  
Lord & Company

 

Effective Date: August 20, 2025